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Home
>
About Us
>
Virtual Training
>
Service Advisor and Appt. Coordinators
>
Details of Courses
>
Customer Servicing Process
>
Customer Satisfaction Skills
>
Advanced Selling Skills
>
Product Knowledge (making it easier to sell)
>
Repair Order Write-up and Warranty Requirements
>
Conflict and Negotiations Skills
>
Parts Advisors and Appt. Coordinators
>
Details of Courses
>
Interacting and Customer Satisfaction Skills
>
Active Listening Skills
>
Conflict and Negotiation Skills
>
Parts Inventory
>
News and Events
>
Management Training
>
Service Management
>
Service Business Management Level 1
>
Service Business Management Level 2
>
Maximizing Shop Production
>
Assessing your Customer Service Process
>
Customer Satisfaction Skills
>
Conflict Resolution Skills
>
Selling Skills Workshop
>
Parts Management
>
Coaching & Communication
>
Professional Selling Skills
>
Terms & Definitions- Parts Inventory Level 1
>
Improving Profitability- Inventory Level 2
>
Personnel Management
>
Merchandising & Marketing
>
Inventory Intelligence
>
Advisor Training
>
Service Advisor Training
>
Customer Service Process
>
Customer Satisfaction Skills
>
Conflict Resolution Skills
>
Selling Skills Workshop
>
Product Knowledge Workshop
>
Repair Order Documentation
>
Parts Advisor Training
>
Consulting
>
Contact Us
Course Name: Conflict and Negotiation Skills
Content:
Creating a win-win situation
Appropriate responses
Managing emotions
Presenting options
Negotiation
Number of Modules: Two
