Service Business Management Level 1 (Managing for a Profit)

Two Day Course

In this Business Management course, we look at Key Performance Indicators, which reflect the performance over a specific period of time. This will include sales volumes, degree of efficiency, effectiveness of processes and measures, etc.. These figures are of great importance especially to management, for they make it possible to examine and to compare the effectiveness
and the economic feasibility of individual departments, processes or measures, etc. They serve as the basis for identifying optimization potential, and for making decisions and changes to processes.  Listed below are the topics we will be covering:

• Effective Labour Rate
• Hours per R/O
• Sales per Advisor
• Introduction to Financial Statements
• Service and Parts sales, plus expenses
• Productivity and Efficiency reports
• Monthly Summary Reports
• Work in progress Dollar value
• Unapplied time Dollar value