Selling Skills Workshop

One Day Course

This course is designed for managers and how they can coach Service Advisors/Appointment Coordinators on improved execution. In the Selling Skills section, we look to develop the advisor’s presentation that will build value in the customer’s eyes. Managers will need to know this to support their efforts. We will identify why guests purchase and how the correct questions can open up a discussion. Listed below are the topics we will be covering:

• Steps of the Selling Process
• Initial Greeting
• Getting to know your customer
• Open and Closed Questions
• Sales Process
• Proper Body Language
• Feature, Advantage, Benefit and Visual Presentations
• Asking for the order