Personnel Management

Number of days: One

Objective: This course is designed to provide Parts Managers with skills to address employee productivity, quality of working life and compliance with legislation. In this workshop you will learn how to use hiring tools and gain an understanding of job descriptions. Results come from people and tools. Attracting, motivating and developing the team are key priorities for this workshop. Participants will learn:

1. Interview techniques
2. Obtaining references
3. Establishing and maintaining a good work environment
4. Compensation plans
5. Employee records
6. Performance appraisals and reviews

The following is an overview of the program:

• Interview techniques
• Designing job descriptions
• Designing job description advertisements
• Trends in hiring
• Cost of employee turnover
• Interview questions
  • What you can ask
  • What you can't ask
• Integrity and ethics
• Stress management
• Designing an interview guide
• Reference checks
• Selection tests
• New employee orientation
• Employee manuals
• Motivating employees
  • Internal
  • External
• Performance appraisals
• Appraisal follow-ups
• Performance incentives
• Compensation policy