Repair Order Documentation

One Day Course

This Repair Order Documentation workshop will examine the requirements to complete a repair order write-up that conforms to Policies and Procedures. This will include the information we obtain from the customer to ensure a properly documented repair order.  The Service Advisor will also learn how to conduct a professional client interview.

Listed below are the topics we will be covering:

• Repair order requirements
• Writing a good Complaint
  • Cause
  • Correction
• How to manage an “Add-on repair”
• Straight time or A Time/Open Time
• Support documentation
• Pictures
• Kilometers In and Out
• Words to use in your description
• Fluids and usage
• Complete a repair order review