Customer Satisfaction Skills

One Day course

The Customer Satisfaction Course covers how current CSI programs works. We then look at what is important to the guest’s visit. This leads to what the Advisor can do to create a great client experience.  With everyone having different expectations we examine the various personalities and how to adapt to them. Listed below are the topics we will be covering:

• What is Customer satisfaction?
• The difference between a (Basic, Good and an Exceptional) experience
• Customer Satisfaction, a Key to Loyal Customers.              
• From theory to practice: Delight your customer!               
• Customer Oriented Action at the Moments of Truth.       
• Customer Oriented Action in Service.     
• DISC Personalities
• Customer Satisfaction Action Plan
• Fix It Right the First Time
• Factors That Can Be Controlled
• Effects on Customer Loyalty
• Identifying Repeat Repairs
• Customer Handling and Repeat Repair
• Questions to Ask